If the return is the result of a customer ordering mistake or change of mind, then. Damaged in transit items, we MUST be informed about within 24 hours of receiving the item, after 24 hours we are NOT able to cover any damaged item claims. We do NOT cover any labour / fitting charges for any items in any circumstance. We are located in Cranbourne Vic. If you have any questions, please send us a message under the item listing and we shall reply you within 24 Hours.All orders are dispatched from Cranbourne Vic 3977 Australia. Every country has different import regulations based on the product's origin country, type, value and quantity. Damaged items for international orders: For any damaged items you MUST return the item to the company that delivered it and start the claim through them, this is the ONLY way a claim can be started. This item is in the category "Vehicle Parts & Accessories\Car & Truck Parts & Accessories\Engine Cooling Components\Radiators". The seller is "online-auto-spares" and is located in this country: AU. This item can be shipped worldwide.